Transforming Member Experience with a Unified Digital Platform

Redesigned a credit union's digital platform to streamline member onboarding, integrate legacy systems, and enhance internal operations.

• 60% improvement in contact accuracy
• 50% faster application submissions
• 100% centralized request management
• 30–40% projected increase in member engagement

Simplifying Complex Loan Applications for Better Results

Revamped an auto loan pre-qualification process to reduce friction and improve the end-to-end experience for potential borrowers.

• 35% increase in online submissions
• 40% boost in user satisfaction
• 20% reduction in processing time

Driving Conversions Through Thoughtful Web Redesign

Redesigned a financial platform's website to improve usability, increase accessibility, and streamline key user journeys.

• 60% increase in user engagement
• 30% boost in lead generation
• 20% rise in conversion rates

Maximizing Homepage Impact for Financial Services

Redesigned a financial homepage to better align with user behavior, driving engagement and improving clarity across core services.

Redesigning a National Financial Platform for Greater Engagement and Trust

Led the comprehensive redesign of a central financial institution's website to enhance usability, accessibility, and public trust.

• 40% projected increase in user engagement
• 25–30% projected boost in lead generation
• 20–25% projected growth in organic traffic